A note from our CEO, Alain Monié
Our Goal: Absolute Customer Focus
Dear Valued Customer:
Ingram Micro understands the importance of listening to you and putting your needs first. That’s why I have made absolute customer focus a top global objective for 2013.
Improving the Customer Experience
During the first few weeks of October, you will be receiving an email from your local Ingram Micro team inviting you to provide feedback about your experiences working with Ingram Micro over the past year. The input we receive from you is very important to me and the Ingram Micro team as it will help us understand what we’re doing right and what we can do better. And, because your input is so important, I want to assure you that your feedback will be carefully safeguarded and used solely to help us improve your experience as an Ingram Micro customer. Your voice counts, so please speak up and use our Annual Customer Experience Survey (ACES) 2013 as a way to help us better meet your business needs.
Measuring Satisfaction Using the Net Promoter System
Ingram Micro has embraced the Net Promoter System (NPS) as a tool to measure the level of satisfaction you experience with the services we provide. We understand that your willingness to recommend Ingram Micro to others reflects directly on how well we serve you. When we don’t score well, we will act immediately to put in place the right action plans to regain your full confidence and drive continuous improvement while sharing our progress with you along the way.
The NPS customer experience framework will empower Ingram Micro associates and managers to continuously improve the customer experience we offer. Achieving absolute customer focus is simply about creating truly loyal customers by listening to you and doing our very best to deliver a great customer experience every time you work with us.
I want to thank you in advance for taking the time to complete ACES 2013. I also want to assure you that Ingram Micro will listen to what you, and all our customers, are saying, and we will take actions based on what you tell us that will improve your overall customer experience. You will be receiving the upcoming survey in a few weeks, but always feel free to email your feedback to me at any time.
President and CEO
Ingram Micro Inc.